Refund policy
At Wrapped Emotionz, every product is handcrafted with love and care. We aim to provide the best quality gifting experience to our customers. Please read our refund and return policy carefully before placing an order.
Returns & Refunds
Refunds will only be considered in the following cases:
- Wrong product delivered
- Order is missing items
To request a refund or replacement, please contact us within 72 hours of delivery with:
- Order number
- Clear photos/videos of the product
- Unboxing video (if possible)
After verification, we will provide:
- Replacement of the product if possible
- Refund the amount if original unused product is returned successfully.
Non-Refundable Items
The following items are not eligible for refund:
- Customized or personalized orders
- Minor color/design variations due to handmade nature
- Orders delayed due to courier issues beyond our control
- Incorrect address provided by customer
Cancellation Policy
- Once the order is processed or shipped, cancellation is not possible.